Order processing in manufacturing and distribution runs on volume, accuracy, and speed. But when we began working with one of the UK’s largest salt manufacturing companies, every one of their sixty thousand annual orders still depended on manual effort. Orders arrived by email as PDFs, spreadsheets, and photographed printouts, and each one needed a member of the team to open it, interpret it, and key it into the system by hand. Three to four minutes an order, every order, all year.
The real cost was never the typing. It was the knowledge the typing depended on: which customers order in bags but ship in pallets, which of a customer’s many delivery addresses is the right one. Expertise that lived with experienced staff, and nowhere else.
We built an AI order processing agent that works the way the business works. It reads each order as it arrives and applies the supplier’s own rules; the product conversions, the delivery requirements, the correct address for the correct customer; then books it as a complete sales order, fully integrated with Microsoft Dynamics Business Central, with the original document attached.
And when the agent is not certain, it does not guess. The order is held for review with the original email and the proposed order side by side, ready to approve in one click. The team decides; the system does the work.
An order that took three to four minutes is now processed in under ten seconds. Nothing is retyped, nothing is lost, and every sales order lands in Business Central clean, consistent, and traceable back to its source document. The team reviews only the orders that need judgement, and order processing now scales the way the business does: without growing pains.
Tell us where your team loses the most time. We will tell you honestly whether AI pays there, what it takes to build, and what we have already delivered for businesses like yours.