When one of the UK’s leading garden furniture retailers came to Agency AI, their team was overwhelmed by supplier emails. Hundreds of messages arrived each month announcing new products, seasonal sales, and special offers, but there was no consistent way to turn those opportunities into customer outreach.
Valuable deals sat unopened, product launches were missed entirely, and by the time someone manually crafted a customer email, the best stock was often already gone.
We built an intelligent email automation system that monitors their inbox, extracts every detail from supplier communications, and transforms them into ready-to-send customer campaigns. The AI automatically detects incoming supplier emails, pulls relevant information including details buried in attachments, and drafts targeted campaigns for their entire customer base.
Before anything goes out, the team approves with one click, and thousands of customers are instantly informed. No manual copying, no missed opportunities, no delays.
The company turned supplier updates into customer touchpoints within hours instead of weeks. For customers who didn’t respond initially, the system automatically sent follow-up messages at strategic intervals, keeping everyone informed without any manual effort.
Every supplier update now reached their entire customer base consistently and quickly. Response rates improved, sales opportunities multiplied, and the team reclaimed more than 20 hours a month previously spent processing emails and drafting campaigns.
Tell us where your team loses the most time. We will tell you honestly whether AI pays there, what it takes to build, and what we have already delivered for businesses like yours.